Account · Goodbye

Closing your account is permanent, and it takes about two taps.

Effective date · 2026-04-23

Heads up: once the deletion window closes, your profile, chat history, matches, remaining virtual coins, and friend list are erased and cannot be brought back. If you only want a break, consider signing out or muting notifications instead.

Two ways to do itPick whichever is easier for you.

Path A — inside the app

The quickest option. Works even if you've forgotten your password, as long as you can still sign in.

Open Jovo
Sign in with the account you want to remove.
Go to Me → Settings → Account
The Settings screen is reachable from the gear icon at the top of your profile tab.
Tap Delete my account
Read the short confirmation notice and type your password (or complete the verification code) to prove it's you.
Confirm the request
A 7-day grace window starts. If you change your mind, just log back in within those 7 days and the request is cancelled.
Wait for the confirmation email
Once the grace window closes, we send a final email to the address tied to the account. That's your receipt that the data is gone.

Path B — by email

For situations where the app won't open — lost device, locked-out account, or on behalf of a deceased relative.

Email us
Send a note to pekingeselol302@gmail.com from the address tied to the account. Subject line: "Delete my Jovo account".
Help us confirm it's you
Include the nickname shown on your Jovo profile, the phone or email used at sign-up, and the approximate date you joined.
Give us up to 72 hours
A human will verify the request and reply from the same safety inbox.
Receive the erasure notice
Once we run the deletion job, we email you a confirmation. Data in primary systems is gone within 30 days; encrypted backups roll off within 90.

What gets erasedWhat's removed, and what sticks around.

Erased

Profile details — nickname, avatar, bio, interests, linked email or phone.
Uploaded media — photos, voice clips, and any videos you saved.
Chat history, live-stream messages, and match history.
Friends list, followers, and block-list.
Remaining virtual coins and unclaimed in-app items (they have no cash value — see the Terms of Service).
Device identifiers, push tokens, and personalisation signals.

Kept (for a reason)

Tax and payment records we are legally required to retain, typically for 5–10 years.
Safety records: moderation cases tied to your account stay in a restricted store for up to 3 years so that repeat bad-actor accounts can be spotted.
Aggregated, anonymised usage stats that cannot be traced back to you.
Content you shared inside other users' chats or streams — we can only remove your side.

TimingHow long until everything is gone.

Day 0 — your account is hidden from search, matching, and live rooms immediately after the confirmation step.

Days 1–7 — grace window. Signing in once during this window cancels the deletion.

Day 8 — deletion runs. Primary production databases begin erasing your records.

Day 30 — all primary systems confirm the erasure.

Day 90 — encrypted backups finish their normal rotation, at which point no copy of your data remains in our environment.

FAQA few questions we see often.

Can I download a copy of my data first? Yes. Inside the same Settings → Account screen you'll find Request my data. We email you an export within 14 days; keep a copy before hitting delete if you want it.

What happens to unfinished purchases? Active subscriptions are cancelled for the next renewal but stay live until the end of the current billing period. Refund eligibility follows the rules of the app store you bought through.

Can I reopen the same account later? No. After deletion the nickname, profile, and history are gone for good. You're welcome to start fresh with a new account.

I lost access to the sign-up email. What now? Use Path B above. In the email, explain the situation and include any alternative verification details — we will work with you to confirm ownership before erasing anything.

Need a hand?

Email us and we'll guide you through whichever path works best for your situation.

pekingeselol302@gmail.com