Jovo is an 18+ space, and we take that seriously.

Age requirement

You must be at least 18 years old to create a Jovo account. Where local law sets a higher age for video-based social apps, follow the local rule. During sign-up we ask for a birth-date and apply automated checks; if an account looks like it belongs to a minor, we lock it and ask for age verification before it can be used again.

• Suspicion of under-age use triggers an immediate hold on the account.
• Confirmed minor accounts are closed and associated data is removed except where a legal obligation requires retention.
• Repeat attempts to sign up while under age can lead to a permanent device-level block.

Prohibited content

The following are never allowed anywhere in Jovo — live streams, private calls, chat messages, profile media, or any other surface:

• Child sexual abuse material (CSAM) in any form, including AI-generated, drawn, or otherwise synthetic material that depicts minors.
• Sexualised content involving minors, including suggestive framing, sexualised posing, grooming language, or the offer / request of such content.
• Attempts to contact minors for sexual, exploitative, or abusive purposes.
• Trafficking, doxxing, or sale of access to minors.
• Content that promotes self-harm, eating disorders, or substance misuse aimed at minors.

How to report

Anyone can report content or behaviour that endangers a minor, whether you're a Jovo user or not.

Our response workflow

• Within 1 hour of a report, the account is flagged and the content is hidden pending review.
• Within 24 hours, a trained reviewer decides on action (remove, ban, escalate).
• Within 72 hours, confirmed CSAM is preserved in a quarantined vault, reported to NCMEC or the competent authority in the reporter's jurisdiction, and permanently removed from production systems.
• The reporter gets an update when the case is closed.

Safety tooling

• Hash-based matching against known CSAM datasets on every upload.
• On-device and server-side classifiers that flag high-risk media for human review.
• Keyword and grooming-pattern detection for chat and live-stream captions.
• Strict live-stream rate limits and automatic interruption when risky signals pile up.
• No public comment / DM for brand-new accounts until a short cool-down proves the account behaves.

Human moderation & training

Automation catches the obvious cases; trained moderators handle the rest. Every reviewer completes onboarding on the latest child-safety standards, trauma-informed review practice, and the legal reporting requirements of the jurisdictions we serve. Wellness support is available so that reviewers can do the work sustainably.

External partners & law enforcement

We co-operate with recognised child-safety organisations and with law-enforcement agencies when they serve a valid legal request. When we report CSAM to a competent hotline (for example NCMEC in the United States), we provide the minimum information needed to act on the report. Where a preservation order is in place, we preserve the evidence for as long as the order requires.

Guidance for parents

If you are a parent or guardian and you believe a minor in your care has been using Jovo, please email us at pekingeselol302@gmail.com. Include the child's details, a way for us to verify your relationship, and a short description. We will close the account and delete associated data promptly.

More general device-level advice worth considering: set a family passcode on app-store downloads, enable screen-time controls, and talk regularly about who they're meeting online.

Policy updates

We review this policy at least twice a year and whenever regulation shifts. Material updates are announced in-app 30 days in advance, with a short summary of what changed. The "Effective date" near the top of the page is the source of truth.

Contact

Our Child Safety team is staffed year-round. For reports, partnership requests, or questions about this policy, write to us using the address below.